Pricing table.

Free

Pro

Knowledge Base

See product

Limited CMS. Limited customisation. Answerly branding.

$0

Free forever

Custom domain. Unlimited CMS.
Full customization. Templates. Reports.

$29

/month

FacePop Widget

See product

FacePop widget is only available at a Pro plan.

1TB Traffic/mo. Unlimited widgets. Targetting. Full customisation.

$19

/month

Banner Widget

See product

Banner widget is only available at a Pro plan.

Unlimited widgets. Targetting. Dynamic content. Full customisation.

$9

/month

What's included.

Knowledge Base

Color studio is a feature that allows you to change all colors of the knowledge base to your heart's content.

Read about color studio

Color Studio

You can upload your company's logo in the header and footer of the knowledge base.

Custom Logos

Every knowledge base comes with a contact page and an @answerly.io e-mail address.

Read about contact page

Contact Page

Every knowledge base comes with multiple templates that you can easily switch inside the Answerly dashboard.

Compact Template
Mint Template
Original Template

Templates

Remove Branding

Use a custom image as a background at the top of all of your knowledge base pages (aka. hero).

Hero Background

The text that exists just above the search field in the knowledge base pages.

Edit Headline

Create your own menu/navigation in your knowledge base both in the header and the footer.

Edit Navigation

Add profile links of your social media that will show as clickable icons at the footer of the knowledge base.

We support multiple social media icons.

Social Media Icons

Custom CSS / JS

Custom FavIcon

A list of hand crafted colors that you can use with Color Studio to make your knowledge base as beautiful as possible.

Read about color studio

Palette Suggestions

Embed your knowledge base as a widget anywhere in your website.

Read about widget mode

Widget Mode

Add custom Open Graph settings for all of your answers or categories.

What is Open Graph?

Open Graph Settings

(SEO) Meta fields

Answerly will automatically build structured data and add it to all your knowledge base pages. This will allow search engines to understand your knowledge base more in depth and rank it better.

It is also useful for modern SERP features like carousels, faq, articles etc. suggestions etc.

What is Structured Data?

(SEO) Structured Data

Sitemap

You can use your own domain or subdomain for your knowledge base such as help.your-business.com

By default, your account will use an Answerly subdomain that you pick after signing up, such as
your-business.answerly.io

Custom Domain

Reports

Knowledge Base (Contact Page)

You can add your team's profile pictures in the contact page for a more authentic experience.

Team Pictures

Personalize the main headline and other text elements in the contact page.

For example: "Send us a Message" or
"We reply in 5 minutes"

Headline and Details

Edit the text of the "Send" button in the contact page.

Edit Send Button

When customers first message you, they can be greeted with a cheerful automatic response that you can write with our editor.

About auto responder

Auto Responder

Your e-mail address that you pick for answerly. For example:
your-business@answerly.io

We use this e-mail address to deliver and receive e-mail from your Contact Pages and other E-mail clients.

@answerly.io

Inbox space includes size of incoming and outgoing messages and also attachments.

You may delete older e-mails and attachments to free up space.

Inbox Space

100 MB

20 GB

Answerly will store your messages and attachments for a certain time and then delete them from the platform.

Archive

1 Month

2 years

Knowledge Base (Helpdesk Widget)

Color studio is a feature that allows you to change all colors of the helpdesk widget to your heart's content.

Read about color studio

Color Studio

You can upload your company's logo in the widget's header or the widget's contact page.

Custom Logos

A contact page similar to the one for knowledge base, except this one is within the helpdesk widget/

Read about contact page

Contact Page

The first view that you see when you open the helpdesk widget is called the "Startpage"

In this Startpage view you can add or edit various "components" with a drag and drop editor inside the Answerly dashboard.

The Startpage supports various components such as Answer, Category, Banners etc.

Read about start page

Startpage Editor

Pick a default view between showing your custom startpage or showing the contact page only.

Startpage Mode

Remove Branding

Custom CSS / JS

Pick a different toggle icon from a set of over 25 icons.

Custom Icon

Banners are unique components you can add in the Startpage.

Read about banners

Banners

A list of hand crafted colors that you can use with Color Studio to make your helpdesk widget as beautiful as possible.

Read about color studio

Palette Suggestions

Reports

Banner Widget

Total Banners

0

Unlimited

Color Studio is a feature that allows you to change all colors of Banner to your heart's content.

Read about color studio

Color Studio

Font Studio is a feature that allows you to change the font or font sizes of Banner to your heart's content.

Read about font studio

Font Studio

Style the text content of the Banner widget with various styles, for example: Bold, Italic, Underline, links and emojis 🥳.

Rich Content

Personalize the banner by using any data from your website, such as your customer's first name, email address, shipping details etc.

Dynamic Content

A picture of the author who created that specific banner widget. It sits on the left side of the text content.

Completely optional and you can edit the author at any time.

Author Picture

Pick between expanded or floating banners.

Layout Mode

Make your Banner widget show at the top or the bottom of the page.

Custom Position

Make an aesthetically pleasing Banner Widget by using the pre-designed background patterns.

Background Patterns

Text alignment option for the Banner Widget.

Text Alignment

Choose between multiple corner styles so the Banner Widget matches your design system.

Corner Style

Choose between multiple link styles so the Banner Widget matches your design system.

Link Styles

Pick a custom padding in case your Banner Widget is going over important elements in your website

Custom Padding

When closing the banner widget, should the widget remember this action next time it loads or not.

Close Behavior

Render Banner Widget in after a custom delay in seconds.

Render Delay

Use the JavaScript SDK and enable advanced features for the Banner Widget.

SDK Docs

Banner SDK

Use the Banner API and create/edit banners at scale.

API Docs

Banner API

See how your Banner Widgets are performing

Read about reports

Reports

Target and show a Banner Widget to specific visitors that match given conditions.

Read about targetting

Target Visitors

Custom CSS / JS

FacePop Widget

Total FacePops

0

Unlimited

Every month you get 1 TeraBytes of traffic for your FacePop Widgets.

Video Traffic

0 TB
1 TB / Month

We will host the video for you. No need to upload to third party websites.

Video Hosting

Create a custom Call to Action for each of your facepop widgets.

Read about CTA

Call To Action

Send your FacePop widget as a link to someone without embedding it in your website.

Shareable Link

Color Studio is a feature that allows you to change all colors of FacePop to your heart's content.

Read about color studio

Color Studio

Font Studio is a feature that allows you to change the font or font sizes of FacePop to your heart's content.

Read about font studio

Font Studio

Show the widget centered in the browser or at the corner, just above the play toggle.

Player Modes

Set multiple behavior modes such as: Loop video, Mute video, Show CTA at certain time etc.

Behavior Modes

Make your FacePop widget show at the right or the left side of the page.

Position in Page

Change the size of both the player and the toggle as you wish.

Custom Size

Pick a custom padding in case your FacePop Widget is going over important elements in your website.

Custom Padding

A picture of the author who created that specific facepop widget. It sits on the left side of the text content.

Completely optional and you can edit the author at any time.

Author Picture

Use the JavaScript SDK and enable advanced features for the FacePop Widget.

SDK Docs

FacePop SDK

Use the FacePop API and create/edit facepop widgets at scale.

API Docs

FacePop API

See how your FacePop Widgets are performing

Read about reports

Reports

Target and show a FacePop Widget to specific visitors that match given conditions.

Read about targetting

Target Visitors

Custom CSS / JS

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