Knowledge BaseSee product
Limited CMS. Limited customisation. Answerly branding.
Custom domain. Unlimited CMS.
Full customization. Templates. Reports.
Color studio is a feature that allows you to change all colors of the knowledge base to your heart's content.Read about color studio
You can upload your company's logo in the header and footer of the knowledge base.
Every knowledge base comes with a contact page and an @answerly.io e-mail address.Read about contact page
Every knowledge base comes with multiple templates that you can easily switch inside the Answerly dashboard.Compact Template Mint Template Original Template
Use a custom image as a background at the top of all of your knowledge base pages (aka. hero).
The text that exists just above the search field in the knowledge base pages.
Create your own menu/navigation in your knowledge base both in the header and the footer.
Add profile links of your social media that will show as clickable icons at the footer of the knowledge base.
We support multiple social media icons.
Social Media Icons
Custom CSS / JS
A list of hand crafted colors that you can use with Color Studio to make your knowledge base as beautiful as possible.Read about color studio
Embed your knowledge base as a widget anywhere in your website.Read about widget mode
Add custom Open Graph settings for all of your answers or categories.What is Open Graph?
Open Graph Settings
(SEO) Meta fields
Answerly will automatically build structured data and add it to all your knowledge base pages. This will allow
search engines to understand your knowledge base more in depth and rank it better.
It is also useful for modern SERP features like carousels, faq, articles etc. suggestions etc.
(SEO) Structured Data
You can use your own domain or subdomain for your knowledge base such as help.your-business.com
By default, your account will use an Answerly subdomain that you pick after signing up, such as
Knowledge Base (Contact Page)
You can add your team's profile pictures in the contact page for a more authentic experience.
Personalize the main headline and other text elements in the contact page.
For example: "Send us a Message" or
"We reply in 5 minutes"
Headline and Details
Edit the text of the "Send" button in the contact page.
Edit Send Button
When customers first message you, they can be greeted with a cheerful automatic response that you can write with our editor.About auto responder
Your e-mail address that you pick for answerly. For example:
We use this e-mail address to deliver and receive e-mail from your Contact Pages and other E-mail clients.
Inbox space includes size of incoming and outgoing messages and also attachments.
You may delete older e-mails and attachments to free up space.
Answerly will store your messages and attachments for a certain time and then delete them from the platform.
Knowledge Base (Helpdesk Widget)
Color studio is a feature that allows you to change all colors of the helpdesk widget to your heart's content.Read about color studio
You can upload your company's logo in the widget's header or the widget's contact page.
A contact page similar to the one for knowledge base, except this one is within the helpdesk widget/Read about contact page
The first view that you see when you open the helpdesk widget is called the "Startpage"
In this Startpage view you can add or edit various "components" with a drag and drop editor inside the Answerly dashboard.
The Startpage supports various components such as Answer, Category, Banners etc.
Pick a default view between showing your custom startpage or showing the contact page only.
Custom CSS / JS
Pick a different toggle icon from a set of over 25 icons.
Banners are unique components you can add in the Startpage.Read about banners
A list of hand crafted colors that you can use with Color Studio to make your helpdesk widget as beautiful as possible.Read about color studio
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