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Improving customer experience while keeping costs at a minimum

customer success 11/11/2021

There are tremendous opportunities to both cut costs and grow if you invest wisely in customer experience.

portrait of Jack Willis
Jack Willis Content Creator
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4 honest tips for responding to negative customer feedback

customer success 25/10/2021

If someone took the time to give you negative feedback, it means that they care about what you're doing, they had an expectation, and that you didn't meet that expectation.

portrait of Emma Gellis
Emma Gellis Content Creator
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Add a placeholder to a contenteditable div with CSS

development 14/10/2021

The difference between contenteditable vs. designMode is that the latter is for the whole page or document, while contenteditable works only per element.

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Fatos Bediu Tech Lead
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Tips to start implementing a customer-centric strategy as a small business

customer success 03/10/2021

Customer centricity is a business strategy that is based on putting your customer first. A customer-centric strategy is all about providing a positive customer experience both at the time of sale and after the sale to stimulate profit and gain a competitive advantage.

portrait of Emma Gellis
Emma Gellis Content Creator
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5 Effective and personalized email templates for customer success teams

customer success 03/10/2021

Using templates surely eases the workflow of a customer success team; it structures conversations, eliminates lull time, increases productivity, and creates windows for more opportunities.

portrait of Jack Willis
Jack Willis Content Creator
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contenteditable vs designMode - What is the difference?

development 25/09/2021

The difference between contenteditable vs. designMode is that the latter is for the whole page or document, while contenteditable works only per element.

portrait of Fatos Bediu
Fatos Bediu Tech Lead
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Free tools to maximize customer satisfaction as a small business

customer success 19/09/2021

Customer satisfaction is one of the primary growth determinants for a company, both big and small.`

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Diya Sarkar Customer Success Team
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My pain building a WYSIWYG editor with contenteditable

development 17/09/2021

In my years of frontend experience, this project gave me the wildest ride in terms of rare bugs and unexpected behavior.

portrait of Fatos Bediu
Fatos Bediu Tech Lead
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How Answerly Search can Improve your Dashboard's User Experience

search widget 10/09/2021

Today's dashboards are messy. In this post we will talk about UI problems in dashboards onboarding and how improve UX with Answerly Search.

portrait of Diya Sarkar
Diya Sarkar Customer Success Team
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How to Improve your Website's Loading Speed

development 04/09/2021

Fast website load times have been the hot talk for the past 3-4 years - mainly because everyone can get their website to load at an impressive 200ms.

portrait of Jack Willis
Jack Willis Content Creator